Returns Information

Everything you need to know about returning a Sephora UK order.

• You have 28 days from receipt to return eligible items for a refund.

• Items must be unopened, unused, and in original packaging with all seals intact.

• UK returns are free and trackable — printless option available.

• Online orders cannot be returned to Sephora stores.

• Any free gift received with your order must also be returned.

Online returns

• Items must be unopened and unused, with all tamper-resistant seals, packaging, and cellophane intact.

• We cannot offer a refund or replacement for items that are not in a resaleable condition and reserve the right to reject non-compliant returns for health and safety reasons.

• Personalised products and gift cards are excluded from our returns policy.

• Items purchased with a gift card can only be exchanged or refunded to a gift card.
  
  

UK returns are free, trackable, and have a printless option.

Ready to return?

Follow the link to our Sephora UK Return Portal.

• Allow up to 10 working days from the date we receive your return for it to be processed. This may increase during peak periods.

• Once processed, allow a further 5 working days for the refund to appear in your account.

• Refunds are made to the original payment method, subject to the gift card conditions above.

• If 10 working days have passed, contact our customer care team with your confirmation of postage.
  
  

In-store returns and exchanges

• Items purchased in a Sephora UK store can be returned for a full refund or exchange within 28 days of purchase.

• You must have your till receipt, and the item must be in its original, saleable condition — unopened and unused with all seals and packaging intact.

• Personalised products and gift cards are excluded from our in-store returns policy.

• Online orders cannot be returned to Sephora stores for a refund.
  
  

Important information

• Free gifts: Any free gift received with your order must be returned before your refund can be processed. If not returned, we reserve the right to deduct its value from your refund.

• Damaged or faulty items: If you receive a damaged or faulty product, or experience an allergic reaction, contact our customer care team before starting a return.

• Electrical items: If an electrical item becomes defective after the returns period, contact our customer care team for an RMA return code.

• Proof of return: Keep your proof of return until your refund has been processed. We recommend photographing your item before sending it back if you are concerned about damage in transit.

• Late returns: We do not accept returns after the applicable returns period.

• Suspicious returns: We reserve the right not to accept orders from customers displaying unusual or suspicious returns behaviour. Used products and ineligible returns will not be shipped back.